The car was of top spec and came with navigation and Apple Car which was very useful. The handover was very smooth and the staff spoke good English.
Returning the car was an easy process as well, very quick and efficient.
A very good experience all in all.
The staff was not professional and unfamiliar with their tasks. What kind of logic is it to let the customer decide how to resolve issues? Is this how they are trained? They asked if I wanted an upgrade when I couldn't find the pickup location in a foreign country and couldn't reach them by phone. Customer service said communication could only be done through email. If I were the boss, I would have fired such an employee!
- The car was nice
- Under staffed office at pick up
- No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport
- if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date)
- the amount they reserve on your credit card is double comparared to the indication at online reservation
About QEEQ:8.0/10
- good overview of possible rents, user friendly website
- the reservation system should be more clear by which renting company the car is offered, showing more clearly the logo and
- the reservation system should show the rating of the renting company. For "OK cars" it appears to be very bad ... but this is not showed by your website when choosing.
There was a two-hour wait just to get served this occasion...
About QEEQ:8.0/10
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