The rental process was quick, but the staff's professionalism is questionable. They didn't provide me with a contract, and when I asked, they said it wasn't necessary. In previous rentals with AVIS, I always received a contract. I rented a mid-sized SUV and received a Nissan ROGUE with nearly 20,000 miles on it, which didn't feel good. It indeed broke down five days later on the highway. The most unsatisfactory part was NATIONAL's slow road assistance response. I called them at 10 AM when the car broke down, and it wasn't resolved until after 2 PM. There seemed to be communication issues between NATIONAL and AAA, the roadside assistance company. Fortunately, a highway patrol officer helped call AAA who then towed the car back to Las Vegas airport. The tow truck driver communicated with NATIONAL staff as required by the officer. At LAS, the staff couldn't understand why I didn't receive a contract at LAX and printed a new one for me. The LAS staff seemed more professional than the LAX staff.
Like: At first, my heart sank a bit when they said they didn't have the SUV size I had reserved. Was quite please when they told me they had upgraded me to the a Suburban with dark-tinted windows. Felt like I was driving around in a Presidential Security Detail. Dislike: National personnel weren't where I expected to find them, but other rental agents pointed-out where I should go.
Like: the support of the customer service agent (via email) and the desk representatives (despite arriving at 11:30 pm) Dislike: n/a
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