This rental company is a nightmare. Took them more than an hour to pick us up. Dropping off was even worse. Service staff was incompetent and completely overwhelmed.
Arrived in early morning and meet staff at Thriffy counter. Vehicle was not available at time to pick up, need to wait few hours , and no shuttle service. Finally, staff arranged temperory car and advised that should fit is till afternoon, but it was too small to fit my family and baggages. 8n afternoon, no courtesy call talk to inform us for picking up. Bad experiences.
Pick up at late afternoon, but it was not a highlander that not match my initial booking .
The car computer kept displaying maintenance needed for tyres and maintenance needed for oil and filter.
I rang the staff and they reassured me that this was not a problem but as a user it was disconcerting to have this flashing on the dashboard through my whole journey.
Absolutely misleading of information. I was expecting to get at least a sedan car. I have been handed a hatchback cheap car which I can rent out cheaper what I have paid for. They suppose to give me Toyota Corolla or similar which based on the picture it should be a sedan, not a hatchback. Staff was from thrifty was laughing at us and felt insulted. Never will hire from them.
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