Very good

It took a long time to pick up the car, but the return process was very quick.

There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.

The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!

Like: staff friendly, efficient and car was very clean. Will use them again.
Dislike: nothing I did not like.