Communication in English was a bit challenging. Although I informed the staff that I had purchased full insurance and showed proof, they still seemed unsure. Overall, it was not bad.
I returned the car 10 minutes late at night. There were staff at the counter, but they said I couldn’t return it there and had to go to the 24-hour headquarters. The attitude was very bad, and it took a long time to find the so-called 24-hour headquarters.
Lack of communication between staff. There is no relevant record for the change of car. The instructions for picking up the car are not the same as when returning the car.
“Exceptional service, very friendly and helpful staff”
About Nissan:9.2/10
Like: The Nissan garage staff were very friendly and knowledgeable of everything we needed to know! Dislike: The car had a little box that kept beeping and speaking in Japanese at us, we had no idea what she was saying, but figured she may have been trying to tell us something about the road we were on, or maybe the condition of the car. I think this should be explained to customers before they drive away with their car.
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View more >Dislike: The car had a little box that kept beeping and speaking in Japanese at us, we had no idea what she was saying, but figured she may have been trying to tell us something about the road we were on, or maybe the condition of the car. I think this should be explained to customers before they drive away with their car.