Quick

Very satisfied, great service attitude

Good

When returning the car, I left my handbag on the driver's seat and forgot to take it with me. Multiple phone calls yielded no results. Later, we sought help from another company's staff who managed to retrieve it for us. However, $900 in cash from the bag was missing (other documents and cards were still there). After the cash went missing, I contacted the Boston Alamo airport manager Tim who promised to look into the surveillance footage but never got back to us on time. Calls to the manager also went unanswered. What kind of terrible attitude is this?

Everyone and everything was nice But the nice gentleman who handed over the car and briefed us about everything was exceptional. Only hiccup is when i didn't find anyone in the kiosk during return. And fact they take the key and not give you any return conformation is confusing

Like: Alamo Manager was very friendly and gave me a nicer SUV due to the time I waited and since the other type of SUV could not be found at the moment.