保険の対象範囲が分かりずらい

Very good

Initially, they miscalculated the price and charged me more than the actual amount. I noticed it after I received a notification while I was already driving. They said they would refund the difference when I return the car, but I also need to confirm with my bank in China.

There is a free Alamo shuttle right outside the airport with frequent service. The rental office has both self-service kiosks and regular desks with a short wait time. The staff member who assisted me was very friendly. He suggested I upgrade the car because I had 4 large suitcases. Although I had reserved a full-size car like a Ford Fusion, he offered me the largest car in the same category, a Chevrolet. I checked if my luggage fit, and it did, saving me the upgrade cost ($40/day). He also recommended adding roadside assistance for $5 a day, which is helpful when you're traveling. He suggested prepaying for fuel since there are few gas stations around the rental location (some are under repair, some closed, and some far away). Taking his advice, I prepaid, but it turns out it's better to refuel on your own. While the price per gallon was similar, the estimate of the remaining fuel wasn't precise. However, factoring in the labor cost of refueling, I went with the prepay option.

The airport shuttle is very convenient, store service is efficient, and there are no additional sales pitches. However, the self-service car pickup machine doesn't seem to recognize domestic credit cards, so you still need to go to the counter.

ホノルルのアラモではワイキキから向かうと逆車線に入る必要があるので、返却がやや大変。日本人スタッフもいたが、保険については断っても勧められた。返却は車をぐるっと確認にしてガソリンをチェックするだけで終わり。車内は汚かったが問題にならなかった。