Will definitely rent with East Coast again!

Upon arrival, a car came to pick us up after calling, which was quite convenient. However, there was a queue to get the car and the staff were very slow. They also tried to sell additional insurance, so make sure to allow plenty of time.

Overall it was pretty good. Picking up and returning the car was smooth. Got an upgrade to an Australian Highlander, which was awesome.

Actually, they seemed to intentionally make things difficult for Chinese travelers and deceive them about prices. The staff had a very bad attitude. Meanwhile, Western customers next to us were treated well. The main point is that we are not even Chinese, but the staff made a mistake and gave us extremely poor service. Very dissatisfied.

Wasn't the car we had booked but that's ok. The guy at the desk tried to pressure us into taking out the extra insurance. It seems their staff are trained to push for this as the lady next to him repeated the exact same speech to another customer. I treated the car as my own. Garaged it every night. When we took it back there was a scratch on a wheel cover. They took all my bond pending a damage investigation. It's wear and tear! I have rented cars for 15 years and have never had any sort of problem. Until I met these guys.

Easy booking system. Was great to use.

Quick and Easy

Smooth process