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Search for ESSENCE Car Hire in Orlando

Non Approved Charge Added Surreptitiously

Reviewed: Mon, Dec 16, 2019
About ESSENCE: 9.0 /10
My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.
Nissan Versa image
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Compact | Nissan Versa or similar

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

R.Hollinger

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Intermediate | Toyota Camry or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Mar 10, 2020
“Resolve pricing problem and very satisfied.”
About ESSENCE: 8.7 /10
Car rental price exceeded amount on reservation amount in several areas. Will take up w ccard company but prefer to get it reserved w you. Pls contact me.
About QEEQ: 7.0 /10

S.Mcgaskey

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Intermediate | Toyota Corolla or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Aug 29, 2019
“Extremely disappointed”
About ESSENCE: 6.7 /10
I was charged an extra fee when picking up the vehicle. I asked about the vehicle I had originally reserved and he said that it also said "or similar" and said that was the only vehicle available. The vehicle must have just came in, seats were stained (was not cleaned) and had visible damages. If it was not 7pm, I would have asked for my money back and found other transportation.
About QEEQ: 8.0 /10
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J.RODRIGUEZ

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Full Size Van | Dodge Grand Caravan or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Aug 22, 2019
“was not told about extra charges at end of rental period”
About ESSENCE: 8.0 /10
the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

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Full Size Van | Dodge Grand Caravan or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Mar 14, 2019
“Don't waste your time or money”
About ESSENCE: 5.0 /10
It was an awful experience. They denied my credit card CDW and would not let me decline their insurance. I provided proof that my credit card covers it and that I am insured. It very much felt like a bait and switch which doubled the cost of my rental.
About QEEQ: 9.0 /10

A.Suarez

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Full Size Van | Dodge Grand Caravan or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Feb 19, 2019
“Never use Value car rental”
About ESSENCE: 6.0 /10
Hidden charges, made me buy CDW with them as per company policy I must pay for it as my license was not issued in the US
About QEEQ: 8.0 /10

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