The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.
The car was fine & customer service once we got to the pickup office was good.
We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
About QEEQ:10.0/10
No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.
“Despite that it's good to save some money with Virgin, Qantas gives better experience, same here...”
About ACE Rental Cars:7.0/10
The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell.
Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance.
Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.
Not convenient to pick up / drop off. Not given the car I booked and the car is old and dirty. Disappointed and will not choose ACE next time.
About QEEQ:7.0/10
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