Great staff who do their best to help

Great service as always

Everything worked really well apart from returning the vehicle when they queried a tiny scratch on a wheel arch - it seemed like they were trying to find something to charge us with. We stood our ground and eventually they relented, as we knew this hadn't happened whilst in our rental. This could have been avoided if they had gone around the vehicle with us when we collected it.

Easy to use and hesitant due to the price, but booked using a company I had used before, so had peace of mind. Good communication from the company ahead of booking

lack of communication about terms of renting the car

I am convinced Green Motion is involved in Organized fraud and cheating. I was charged PLN 2818.76 for very minor crack on screen but refused to give invoice. I protested but duty officer told that I will get invoice in my email. My flight was close and I had no choice but to go. Now 21 days passed I didn't get invoice. I called Katowice airport company office but no use. I am convinced company is doing same to every customer who rent a car without full insurance as crack is so minor that most people can't recognize the crack on pick up. I don't see any other reason except fraud for not providing the invoice for the money which company already received from me. I bought a third party Excess reimbursable insurance which I am afraid, I may not get.

Excellent job. Easyrentcars.com is very friendly, easy, and transparent company which gives me all the information correctly.

I don't understand why the paper documents are not all complete for our arrival. I book a rental car 5+ times a year and this would be an easy way to speed up the process. The company has all of my details when I book online. Please use this to prepare the documents so I don't need to redo it. Otherwise the staff are lovely, vehicle is very good, nice and new. The location is easy to find and drop off process is also very easy. The value for money is brilliant.