Excellent car but staff services could be improved
United Kingdom
Reviewed: Wed, Dec 18, 2019
About Europcar:7.3/10
The car was in an excellent condition and enjoyed the ride throughout our journey. However, the staff on duty for the pick up day arrived almost an hour later than the opening hours which is supposedly to be 8am. Also, the staff got quite annoyed when he was upselling additional insurance even I have mentioned it many times I have bought addtional coverage. This has overall delayed our journey out of London.
Absolutely unethical and shameless business! I rented an Audi A4 wagon, but they didn't inform me truthfully that the model had been downgraded. When I went to pick up the car, I found out that the Audi had been switched to an EAGLE, which didn't have enough trunk space for all my luggage. I had to put some in the back seats, leaving no legroom for the two passengers in the back. During our discussion, they even said these two cars are similar. When I asked to pay the difference for an upgrade, they refused. This is incomprehensible! They also charged me two deposits.
Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.
Booked a car and got confirmation for a Sunday morning but Europcar was closed. DO NOT REPLY ON THEM.
This is insane and shouldn't happen.
About QEEQ:10.0/10
Glad the customer service could help and tried to call Europcar but without luck.
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Customer Service
Excellent car but staff services could be improved
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