Great experience and friendly staff.

Pickup process was too difficult.

Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.

The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.

Excellent as usual

The pick up and drop off service is terrible! You should be more organised and fast. Also use the right communications

All good

Like: Love the car provided. Clean, good condition.
Dislike: Far place for pick up. But shuttle provided.