Pefecto

1. Forced insurance purchase

2. Additional toll fees

These two issues caused the actual price to increase significantly.

The store explained that Colorado state law requires additional insurance.

Also, extra toll fees were added, with two options: $15 per day or $10 per day for actual toll charges.
Due to the time it would have taken to contact the rental car company, I had to reluctantly accept these charges.
Waited about half an hour to pick up the car.

Overall quite good

I personally use this car rental company both in Germany and the USA. The service quality is top-notch, with no additional sales or imposed services. The car return and inspection process is fast and efficient. The cars are new and in good condition, with full fuel tanks.

Dislike: Van st airport said EZ...I asked if it was the same as Easy Rental... he said yes...waited at wrong office for 25 mins

Like: Used Thrifty cars. Had no issues in communication. They were ready for me when I showed up and all my information was already input.