Standardized procedures, some small additional charges like extra insurance and whether to buy a full tank of gas, but experienced people can handle these easily.
The process was extremely slow. There were only three people in line, but it took nearly an hour. Customer service insisted on buying additional insurance, even though I had already purchased it. They had many excuses and insisted on buying more. If you refused, they showed displeasure. Additionally, I was charged an extra fee during pick-up.
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