Brisbane car hire

I needed to drop the car off for an early morning flight and because Apex is not a 24/7 hour service I had to pay a service fee of $60 to drop it off at Andrew airport parking

Pick up should have more details about after hours as we needed to be picked up and taken 85 km because there was no contact A/H number.We made our own arrangements with rental company and had to be driven another 45 km to rental depot near Coolangatta.Rental company told us we needed to drop off car day before due as it needed to be back by 4.30pm. Our flight left before they opened, but QUEEQ clearly states " for out of hours droppoff , leave in any Budget or Avis rental space at Gold Coast Airport. Car Rental people would not agree to this, so again we needed a lift to Gold Coast Airport at 5am to fly out. Terrible terrible costly experience You need to sort out your after hours service ,in this day and age I would describe your service as Draconian . Remember "The world is awake 24/7 not 12/5.

The only negatives: Car ordered was not available so was given a supposed upgrade but the car was smaller, but better equipped- it did the job. Slow getting processed at pick up. Staff great. Drop off quick

Booking system good. I needed to delay my pick up by 24 hours, but was unable to delay drop off by 24 hours to keep contract period the same. Loss of days hire. Customer service was in Western US- I was in Australia so not ideal for resolving above mentioned issue.

Incredibly slow. We landed at 8:30am and it wasn't until 11:15am that we were in a car.

Fine. No problems

We arrived early and called Apex to ask if we can get picked up slightly early for our reservation time but they said no so we waited at the airport. however, the shuttle ended up arriving super late to go to the shop so we were unable to get the car and go to our appointments so we had to cancel. Very strange. But after we picked up our car, there was no problem.

I'm happy with the service.