Not bad

Easy to find the counter at the YVR Airport. Pickup car easy and car conditions are good. Return car also easy and fast.

Easy to choose car and booking.

All well. They told me clearly that if any danage they will charge me 500 dollars subsequently i have to claim from other insurance company.

My additional insurance was in HK dollars. I have no connection with Hong kong. How would Hong Kong AXA cover?

Entire process went smoothly. Car was new and clean. Drop-off was easy as well, we were slightly late to return the car and Alamo waived any additional charges.

Like: Price paid at reservation was a much better value than other car rental choices.
Dislike: When we went to pick up the car which we had prepaid for the clerk was going to charge us an additional $200+ as a drop off charge. It was only my protest that caused her to check with her manager who waived this charge. As this was not even mentioned in the prepaid reservation I was shocked to first hear of it at pickup. This needs to be addressed in future rentals and it is an absurd charge. No one should have to pay that especially when you are quoted a specific cost for your total trip and prepay it.

Like: Good service and fast picking up procedure
Dislike: Nil