Very slow pickup by the shuttle. I watched multiple shuttles go by for the competing brands before 1 FOX shuttle finally showed up. At least a 20 minute wait.
Check in was quick with no one in line, friendly staff.
After check in had to wait another 10 minutes for the car to be brought up for me to accept.
Convenient shuttle pick up and drop off from the airport was extremely helpful. Friendly staff, easy rental process, and return of vehicle was super easy....made it to the airport in plenty of time.
“Hectic/unclean building. Less than impressive customer service. Fast return.”
About FOX RENT A CAR:5.7/10
Had to cancel my whole order and pay a fee because my flight was delayed, a factor beyond my control, then rebook a car. The car isn’t which you pick, you have to look in a huge lot of cars for whatever one in that price range. Better look at the car before you pull it out though because they have you sign off on if there are any marks, which there were more than marked, without letting you get out and look outside where you can see well. Luckily we weren’t charged any extra for the spots we noticed not marked. It took us over an hour to actually get the car, mostly standing in line in an unclean hectic building. Customer service was poor. The only good thing was the fast return.
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