Charged for extra fuel despite filling tank in car return
L.Halliwell
Australia
Reviewed: Wed, Jan 8, 2020
About Europcar:9.0/10
I waited a long time to get the car. Then I found unreported damage so I had to go back to notify staff.
Then I got charged for fuel on the return despite filling up less than a kilometre from drop off point.
“Cheaper than going direct and once we had the car no problems”
About Europcar:9.3/10
Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out
Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience
About QEEQ:10.0/10
I did not need to interact with Easyrentcar. One area for improvement would be a local Australian number for help, you have it for New Zealand, why make Australia call Singapore?
We did not like the extras we have to pay. Would prefer to have all paid up front and taking the car will be much easier.
I hope all bookings will ge all inclusive next time. Seems like we have to add on so many little things. Adds up to the cost which is hidden in the initial booking. Leaves a bit of a bad taste.
“We did not receive the car we ordered and it was just sufficient for our needs.”
About Europcar:7.3/10
Car was not what we ordered.
we were satisfied with the service.
We are not sure of the overall cost as yet.
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Charged for extra fuel despite filling tank in car return
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