“Staff were polite however I was never going to get the car or equivalent size car but they had my mo”
About Europcar:6.0/10
The vehicle was not as booked and I doubt if there ever was. As they know you have no other option as the car was paid for you get whatever they give you. Obviously a common practice of MOST car hire companies in Australia. Don't know why you associate yourself with these businesses
Car was clean, though pick up took around 30 minutes or more. Process and documents of people in front of us were very slow. Our pick up once they were finished was about 10 minutes.
“We did not receive the car we ordered and it was just sufficient for our needs.”
About Europcar:7.3/10
Car was not what we ordered.
we were satisfied with the service.
We are not sure of the overall cost as yet.
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Customer Service
very good
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