The staff at Launceston Airport were terrible. They didn't provide the Toyota RAV4 I reserved and downgraded me to a Corolla without indicating a price adjustment. There were two of us, and they upgraded us to a three-row, seven-seater SUV, claiming it was a five-seater and not too big, obviously just trying to fob us off. We started the process at 5 PM, and by past 7 PM, after numerous negotiations through our rental company, the staff eventually said there were no Corollas or any small cars left, only this large SUV, take it or leave it. It was clearly unreasonable and abusive.
“Charged for extra fuel despite filling tank in car return”
About Europcar:9.0/10
I waited a long time to get the car. Then I found unreported damage so I had to go back to notify staff.
Then I got charged for fuel on the return despite filling up less than a kilometre from drop off point.
Car was a bit dirty on the outside, It was a weird stain looked like coffee or something brown? Other then that, the car was great!
About QEEQ:10.0/10
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