Picking up the car was fast, and the staff was very friendly. However, we had trouble returning the car because we couldn't find the lower level return point and circled around four times. Finally, we had to ask for help at the counter, where they told us we had to park in the designated return spot. We've rented from this company many times in Thailand, but this time we couldn't find the way down. Google navigation didn't help either. Later, I noticed the rental agreement had clear English instructions to follow the road signs one by one.

Though smoking is wrong, I still washed the car before returning it. They pointed out a little bit of ash and just reminded me to be careful about smoking. It seems like the rental company is looking to profit from this.

Good service ... was trying to give another car that i didnt book but rectify it on the spot

The counter staff is very good but the address for their downtown is different from the address given in the listing details. They are kind enough to allow us to return to airport to return the car

The worst thing is return area on BKK airport. No signs for ‘rental car return’ as on other airports. Because there is not a designated place to drop off the car. You just need to park it somewhere in the chaotic traffic jam of arrivals terminal, which took me almost an hour. Plus there is no gas station nor on the highway from Bangkok neither at the airport. You must find it somewhere on local roads. No one tells you of course :(