Terrible customer services. Tried to tell us we didn’t have 3rd party liability cover and tried to charge us for this and tried to tell us you couldn’t pay cash for tolls and they we had to purchase toll electronic pack.
Our overall review on the hire company during my stay was very good.
I was dealt efficiently at the desk and returning the car was simple.
Now I've returned to the UK my opinion has completely changed.
At the desk I was asked if I required any further excess insurance but I told the agent that I already had that cover through a company in the UK.
He seemed fine with that.
At that point he asked me to sign the paperwork but unbeknown to me I was signing for the Excess Insurance which I had already told him was not required.
At no point did he explain about the insurance so I'd been tricked into buying this cover.
An obvious case of misselling but no doubt a good commission for him.
The rental car fuel policy was full to full which is normal practice.
He recommended that I pay for a full tank of fuel at approx $40 so that I could bring back the vehicle empty with no extra cost.
That way when I came to fill up towards the end of the vacation it would be far cheaper than if I had to refill myself-another blatant lie as I filled up on a number of occasions in various parts of Florida and never cost me more than $30.
Sounds like another little scam for the rental company.
I wasn't of course aware of any of these issues until I returned to the UK.
I'm now faced with a bill of $419.72 for Excess Insurance which I'm contesting.
Unfortunately their malpractice has spoilt what was a wonderful vacation.
I was told that the vehicle was upgraded I said I didn't want to pay for an upgrade. I was assured it was for the same price. Yet to confirm that as not yet seen my bank statement. I was told I needed more insurance and the gas tank filled option. So giving me an upgrade weakened my resistance.
Car was terrible. Was a diesel so finding a gas station to fill up was hard. The heat did not work, the plugs in car did not work, and the check engine light was on pretty much since after we pulled out.
About QEEQ:8.0/10
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