Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.
The front desk staff were quite good, and the return staff also had a good attitude. However, the pickup staff seemed to have a noticeable bias against Chinese people, which affected the overall rating. It may be because the pickup time was quite late (16:00), there were very few cars to choose from, and the car's condition was not great.
I changed a car because of engine alart was showed up. I have to go airport to change that car was waste time.
About QEEQ:8.0/10
Easy rental! I think I might use this site again.
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素晴らしい！
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