Car rental return signage at Brisbane international airport is hindered by high grass and we thought europcar has a different return location and skip the drive in. We google search and it directs us to domestic airport to return. It is important for stranger driver to see a clear company signage for easy and smooth car return.
Easy to find pickup and dropoff locations. Car was given as specified and provided with the child seat as we required
About QEEQ:10.0/10
Excellent platform. Insurance purchased on the platform allowed us to decline the car company insurance. Obtained the car for approx 40% lower than other rental companies we enquired. Overall pleasant experience
I had a very bad experience with Europcar. The staff made some mistakes on contract so we have been waited for 1 hr to get our cars. After rental, we returned the car to Europcar, the staff there has checked and kept the key. They emailed us again and mentioned we did not return. Also, we were extra charged by Europcar $250+ Aud. And I have to make oversea call to get back my refund. Overall, it really makes us very disappointed with the car rental service.
About QEEQ:9.0/10
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