Europcar, Sydney City Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Sydney City Information, Car hire Instructions & Policies

Address

PULLMAN HOTEL / 26-36 COLLEGE ST, 2010, SYDNEY, NEW SOUTH WALES, AUSTRALIA

Telephone

+61282559050

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 15 - 38.87588696 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Full Driving License issued in Australia

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Phillip Island, Kangaroo Island, North Stradbroke Island, South Stradbroke Island

The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete. Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Must-not:

Taking rental cars to following islands is not allowed：
Rottnest Island, Mornington Island, Churchill Island, Fraser Island, Mariah Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

7.9 km from Sydney International Airport

Hotels

Nearby Sydney Hyde Park Paxsafe Apartments

Nearby Pullman Sydney Hyde Park

0.1 km from Song Hotel Sydney

Other Landmarks

0.7 km from Sydney Tower Eye

2.2 km from Sydney Opera House

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: -33.8763 151.2126

Guest Reviews

Total points： 7.9 / 10 Good

Vehicle condition: 7.0
Vehicle cleanliness: 6.6
Spaciousness: 6.8
Counter staff: 6.2
Pick-up location: 6.8
Drop-off location: 6.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

H.Kang
Sydney
9.3 /10 Excellent
Reviewed: Thursday, January 30, 2025
When I dropped off the car, a man just received the key. That's it. I wanted any confirmation document of the drop-off the car. But They didn't.
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J.ZHAO
Sydney
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Got downgraded to Isuzu medium SUV without notice
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D.Simpson
Sydney
9 /10 Excellent
Reviewed: Thursday, January 30, 2025
The person on the desk tried to tell us next time we should solely book through their company and that it wouldn’t have been much dearer. I had checked though and it was quite a lot more expensive .
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Anonymous
Sydney
8.7 /10 Very good
Reviewed: Thursday, January 30, 2025
Our experience with europcar was terrible. We arrived at the counter in Sydney, and since we showed our license and it was in Spanish they would not give us the car. They needed a translated version of the license and if we did not have one they would not give us the car. We then asked for a refund, but they would not give it to us. We had to translate the license which costed 100 dollars and we had to wait for 3 hours in order to receive the translation. This is ridiculous, we have been all over the world and this has never happened to us. We also went to other cities in Australia and NO ONE asked us for the translated license. We are never renting with this company again, and the staff member has very rude as well. Our experience was terrible, and we lost half a day in the agency
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VP HIEW
Darling harbour
6.7 /10 Average
Reviewed: Thursday, January 30, 2025
I had a very bad experience with Europcar. The staff made some mistakes on contract so we have been waited for 1 hr to get our cars. After rental, we returned the car to Europcar, the staff there has checked and kept the key. They emailed us again and mentioned we did not return. Also, we were extra charged by Europcar $250+ Aud. And I have to make oversea call to get back my refund. Overall, it really makes us very disappointed with the car rental service.
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J.Dziadkiewicz
Sydney
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
All Okay, pleased with the whole experience.
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LOH
Woolloomooloo
9.7 /10 Excellent
Reviewed: Thursday, January 30, 2025
Easy to find pickup and dropoff locations. Car was given as specified and provided with the child seat as we required
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Anonymous
Woolloomooloo
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Car rental return signage at Brisbane international airport is hindered by high grass and we thought europcar has a different return location and skip the drive in. We google search and it directs us to domestic airport to return. It is important for stranger driver to see a clear company signage for easy and smooth car return.
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A.Amond
Sydney
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Still waiting for my deposit to be reimbursed to my credit card 2 months later
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Phere
Woolloomooloo
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Easy to pick up & drop off vehicle without any hassle.
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Gabriele Gentile
Sydney
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
good
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Anonymous
Sydney
7.3 /10 Good
Reviewed: Thursday, January 30, 2025
The car that they gave was in a very good condition and new . We had no issues during the pick up because instructions were clearly stated as per email with several reminders. However upon drop off, there were no clear instructions to where the drop off place in the airport as there were so many terminals. we called in the europecar call center who gave us wrong info to park the car in the car park then go to the eurocar counter. Upon parking the car and heading to the counter, the counter personals were not helpful at all and blamed us on the error of drop off. They were very rude and gave us a difficult time to handback the car ( those staff in melbourne airport terminal 3 counter)
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J.SUCASAS MEJUTO
Sydney
4 /10 Average
Reviewed: Thursday, January 30, 2025
All the seats are terrible dirty.
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Stewie
Sydney
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
About the easiest pick up of a rental car
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Counter was right within our hotel - the Pullman - can't get more convenient than that! Counter service was slightly slow but still reasonable.
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R.Faust
Sydney
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Brilliant car. Drop of really easy. Perfect. Thanks.
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w.rogers
Sydney
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Car performed really well plenty of room for luggage and a lot of room for passengers.Enjoyed driving the Kia Sportage
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A.Lowes
Sydney
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Great price and a simple pick up & drop off process. Not pushy on the add-ons and helpful with assistance.
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Dr Khalid Baloch
Sydney
9.3 /10 Excellent
Reviewed: Thursday, January 30, 2025
Everything was good.
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MC
Sydney
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Super helpful staff, no push to upsell, hidden charges etc. Vehicle was clean, fully fuelled and ready to go. Toll roads were automatically billed as used. Highly recommended!
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Julie Richard
Sydney
2 /10 Poor
Reviewed: Thursday, January 30, 2025
There were many hidden charges at the end, like premium station surcharge, license fee, and administration fees, which were not listed in the car rental agreement. These added up to over 60 dollars. The staff was specifically targeting Chinese customers and maliciously upgraded my insurance since I was unfamiliar. Will blacklist them in the future!
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Megan Marjory
Sydney
6 /10 Average
Reviewed: Thursday, January 30, 2025
Okay.
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Bart Ernest
Sydney
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Good
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Erica Grant
Sydney
4 /10 Average
Reviewed: Thursday, January 30, 2025
I rented a Chevrolet Explorer, but the actual car I received was a Mitsubishi. I am a bit dissatisfied with this; should there be a refund for such situations?
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Gene Albert
Sydney
8 /10 Very good
Reviewed: Thursday, January 30, 2025
It's okay.
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K.CAO
Sydney
8 /10 Very good
Reviewed: Thursday, January 30, 2025
As I was organised the trip for guests who are paying for the trip including car rental fees. Even though I was the main driver, the guests still will to use their credit card to pay. However it was not feasible under your policies. This should be more flexible.
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