A good experience

Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

The location of the office and pick up point was a 15 or 20 minute cab ride from the airport, which is why they're such good value I guess. There was a free shuttle bus from the airport but it was a half hour wait and we had already been travelling all day so we opted for the cab.

従業員の人数が充分でなく、車の受取に2時間以上待たされた。 その上予約していた車が無く、それ以上に高いランクの車を勧められ、それしかないので仕方なくそれを借りる事にした。 二度とこのお店では借りない。場所も遠く沢山の荷物を持っての移動はバスでもたいへんでした。。。

Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)

I am absolutely disgusted with the service from Easirent, who conned me into signing for insurance that was not explained to me. I had already purchased insurance from Easyrent and instead of asking for a deposit they took more money out of my account for further insurance without explaining the terms to me. After realising the next day that money had left my account, I called them and they just blamed Easyrent and said that they should never have sold me insurance?!