Upgrade at a cost.

When I picked the car up the attendant stated the car was in perfect condition, this was not correct, I found the rear off side light cluster to be broken, there was a big dent in the front off side hood, the front near side bumper had come away from the clips which meant it was forward of its original position, there was a small dent in the near side rear door, and other little marks which all had to be reported to the attendant before I moved the vehicle. If I and my wife had not noticed these indentations and damage I could have been blamed for them which in turn could have cost us a lot of money, I strongly suggest your vehicles are correctly checked BEFORE being given to a customer. Otherwise the car performed most adequately and was extremely good on fuel, (which I left half a tank in).

When arriving at service desk to collect I was asked if I needed tolls paid upfront. I explained where I was staying and only travelling local except for a few days. I was told tolls were all around the area of my villa and be going through 3 regularly. I was told $9.99 a day which seemed high, however had bumped charges for extra taxes etc that accumulated a lot higher. This took advantage of me after a long travel day. I was only told negatives of not taking the pass by being told if I passed a toll and not paid I would be charged $25 admin on each toll. I was also told horror stories of people being faced with hundreds of pounds bills on return to uk from tolls and charges. I had pages and pages of document on a small pad to try and read and was rushed through as the service attendant was constantly having calls from someone to log out of the system. He said he was just finishing dealing with me and they rang yet again. I felt pushed into this which is very unfair and took advantage.

I am not from Florida and didn’t know I had to turn the SunPass off. I told the staff when I picked up the vehicle that I would be paying the tolls (total about $10 for the week). Because I didn’t turn off the pass, I was told I would either have to pay $10 per day I had the car (it ended up being $112 Canadian dollars) or pay an exuberant amount more because I’d pay a penalty of $25 per till. I should have just been charged at most for the 2 days I used the pass (to and from airport) at the very most given that I didn’t want the pass to begin with. Your staff needs to do a better job of explaining how the SunPass works. Their lack of communication cost me over $100

Everything was great - except we were told we would have a free second driver and were charged. The only way to be refunded was to go down to the main counter - which was very inconvenient when trying to get an international flight with 3 small children. I would have given 10/10 but I felt not being refunded was unfair.

During drop off, we discovered we were incorrectly charged for liability waivers. The Advantage manager Yemane Hagos quickly issued the refunds.