When I rented the car, they didn’t give me the vehicle I had pre-booked. The Reach Car Rental said it was an upgrade, but the Mercedes E300 I received had noticeable damage on the trunk area. I was very tired when I arrived in Los Angeles and didn’t inspect the car in detail, only looked at the overall exterior. During refueling, the fuel cap fell off, which I believe was already damaged when I picked up the car. I reported this to Reach Car Rental when I returned the vehicle, but their response was that they couldn’t refund my deposit. It has been over ten days since the return, and after multiple follow-ups, they finally responded today. Their response seemed deceitful and extortionate! They likely made me pay for the pre-existing damage. I hope QEEQ can protect customer rights!
The car was in poor condition, so I returned it early. They didn't follow the rules. I rented the car for 5 days but used it for only 2 days and communicated in advance about the early return. However, they didn't refund the fees based on the number of days used. The fuel policy was the same; they gave me the car with less than a half tank, claiming it was 49%. I returned it with a full tank, but the refund for the fuel was definitely less than half a tank. I was too lazy to argue with them and, seeing that they refunded part of the cost, I'll give them 2 stars.
Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people
About QEEQ:8.0/10
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