My experience went very well.

As I was organised the trip for guests who are paying for the trip including car rental fees. Even though I was the main driver, the guests still will to use their credit card to pay. However it was not feasible under your policies. This should be more flexible.

Great price and a simple pick up & drop off process. Not pushy on the add-ons and helpful with assistance.

All the seats are terrible dirty.

The car that they gave was in a very good condition and new . We had no issues during the pick up because instructions were clearly stated as per email with several reminders. However upon drop off, there were no clear instructions to where the drop off place in the airport as there were so many terminals. we called in the europecar call center who gave us wrong info to park the car in the car park then go to the eurocar counter. Upon parking the car and heading to the counter, the counter personals were not helpful at all and blamed us on the error of drop off. They were very rude and gave us a difficult time to handback the car ( those staff in melbourne airport terminal 3 counter)

Easy to find pickup and dropoff locations. Car was given as specified and provided with the child seat as we required

Excellent platform. Insurance purchased on the platform allowed us to decline the car company insurance. Obtained the car for approx 40% lower than other rental companies we enquired. Overall pleasant experience