Never again ! Routes staff hirea car with Enterprise for ideas on how it should be done

It was not clear that I required a credit card to pick up and that the card I had used to pay for the booking was not suitable for security deposit. This resulted in having to come back hours later once my brother had finished work to pick up the car and we ended up getting to our location after midnight. When picking up the car I overheard 3 other groups of customers in the same position that I was in. Once we picked up the car the lady at the desk said she would 'upgrade' the car but this did not seem to be the case, I dont think the car I had ordered was available and I overheard her upgrading everyones car in the line. This was not a good experience but the price was good.

They will try to get money in every way possible. Everyone was angry. Shuttle system do not work at all. Feel like a scam.

Waited 30 minutes for shuttle. Arrive at location. Waited another hour. I took over 20 minutes per customer to pick up a car. Only 2 check in people. Book specifically a Wrangler Jeep. Given a boring Durango SUV. Car was very dirty on outside. I had to wait a further 15 to get it washed. Took over 2 hours from waiting for shuttle to driving off with car. Tank was completely empty. Light flashing and needle below E sign. Would not recommend Routes and question Easy Car for being associated with this company.

The car and staff were great. Polite, professional and informative. Job well done.