Waited for 2 hours. First told that the issue was with a customer who had returned a dirty car and the upon returning was told there was an issue with the delivery staff. Incompetent staff. Liars and uncompationate staff.

I had a terrible experience with the company since the beginning. I could not collect the car on the scheduled day. Even though I had informed on a chat, I would be arriving around midnight nobody was waiting. I tried to call for almost 30 minutes without any success then I start a chat with Easy Rent Cars and after while I was informed that the car wouldn't be delivered on that day. Because the company was closed and they weren't waiting to deliver the car. Because I had to get an Uber and pay €30 to got the hotel that was far from the airport. The car didn't have the full tank of fuel it just had 1/8 of fuel what is inconvenient for the car return. The car return was the worst experience. The person didn't Return the car, was a terrible experience where I stop the car in a place and the person took while to start to check the car and she didn't say anything about I shouldn't have parked in that place I had parked the car. She took 15 minutes complaining because of the car wasn't clean but I collect the car dirt and with low fuel. Then after show pictures, she understood that I had collected the car dirt. Then the weirdest thing happened a door hit the car and doing a small scratch smaller than 5 millimetres in the bumper of the car, but she never said I wasn't parked in the correct place to return the car she got stuck with the cleaning of the car and not with the correct parked place. Because of this issue I had to pay extra €180. She refused to give the receipt at the same time and I don't even know her name in case I need it to get a receipt.

I had a good experience, even though I had the worse rental experience in my entire life EasyRentCars tried to solve my problems.

The car was excellent and clean. The service was good when I picked up the car. The only problem I had was at the pick up I was supposed to bring a credit card with my name on it which I don't possess so my wife brought one but they would not accept it. I had to pay an extra £71.76 because I don't have a credit card, I thought this was a bit excessive, They also took a bond of £754 on my Debit card which they held onto for 10 days. It ended up not so cheap a rental