Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.

Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.

Customer service was amazing and tried their best to arrange for alternatives and kept calling Ace car rental for us while we were waiting to be picked up from Sydney international airport for more than an hour to get hold of them.

We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.

Everything was great both in syd and melb branch except syd branch pickup shuttle came so late that i missed my flight but it was also improper planning on my part. Great experience overall

Mr Hasan at the counter was very helpful and made whole process as simple and transparent as possible. 5 stars