I had an 8:00 AM reservation, arrived at 7:30, but didn't get the car until 10:00. It took 45 minutes to process each customer. There was only one employee handling car exchanges, pickups, registrations, running around without a walkie-talkie, no colleagues, and no clear procedures.

Satisfied

Actually I never hear about this brand. It was surprising that everything so smoothly and really good service.

They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken. Never, ever come back to them.

Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.