Due to Covid-19 we had to leave for Auckland from Queenstown on 20th morning. We asked them for a refund of the remaining days to which they refused also when also asked for q courtesy car just for 2 hours they refused.
We aren't happy with the service provider.
I request for a refund for the remaining 3 days.
I was initially given ford focus but AC was not working and there was bad smell. They did change the vehicle but they were not sorry about it and I had to waste 2 hours of my time there. Moreover, they want initial vehicle to be have 100% fuel even though exchange of vehicle is not my fault.
About the second car - it was good.
“Very efficient service. Polite and professional staff.”
About Apex:10.0/10
Like: We were given a free upgrade. Very friendly staff with excellent communication skills. Dislike: We were happy with everything.
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Customer Service
EXTREMELY Dissatisfied
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View more >Dislike: We were happy with everything.