The service was great, the staff are awesome. Although it is an offsite location, they pick you up f

Although Aucar Rental is not located at the airport, their shuttle service is excellent and prompt. We didn't have to wait long at all.

The car quite old.

Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.

Like: Everything about our rental van was good!
Dislike: That they deducted tolls and admin fee from deposit...

Like: overall good experience