Great value for money

Waited three hours to get the car

Excellent

1. I already purchased full insurance on Zuzuche. When picking up the car, I told the staff in English that I didn't need insurance. They gave me a contract in French and pointed out a €950 charge, explaining that it was the deposit and emphasized that it was a credit card pre-authorization, not a fee. However, the €950 included €650 for insurance, which wasn't mentioned at all. The entire insurance contract was in French, which I couldn't understand. As it was my first time renting a BENZ V-Class car, I accepted the €950 deposit as reasonable and signed the contract, not realizing I had bought extra insurance. After returning the car and coming back home, I received three invoices from the car rental company for €650 in insurance and two €875 car damage fees. Despite already having the company's insurance, I was charged a total of €1750 for car damages.

Poor after-sales efficiency and arbitrary charges.

Pretty good, rented cars a few times, and Europcar was the best among them. AVIS/BUDGET had bad reviews. Europcar clearly and thoroughly explained the additional insurance options, and we could choose whether or not to include them. I made a mistake with BUDGET, not realizing they added insurance and services without my consent and signed the contract without noticing. BUDGET staff seemed intentionally misleading, but I won't go into details. If you're interested, you can message me privately. Even though this is a review for Europcar, I wanted to mention BUDGET. It made me resolve to always give BUDGET a bad review whenever possible. Honestly, I wouldn't be reviewing Europcar if it wasn't to criticize BUDGET.