Avis was great

Very lazy. When returning the car, there were no staff. I waited for half an hour. Luckily, I went to the airport early.

The car rental service was good, very satisfied.

Satisfied

Overall, the service was pretty good. The staff spoke quite a bit.

I booked a VOLVO S60, and the order explicitly stated S60. However, when we got to the counter, they informed us that there was no S60 available and gave us a V40 instead. The car was quite average too. To make matters worse, when returning the car, we missed a gas station, and the fuel tank was only half full. For that half tank of V40 diesel, AVIS charged us 300 lira, almost 700 RMB, which is roughly 23 RMB per liter of diesel—a ridiculously high price. After a tough negotiation, we managed to get it down to 250 lira. Overall, I'm very dissatisfied with AVIS. I paid for a mid-sized car but got a compact car experience. Fortunately, we only had 3 people traveling; if there were 5, the trip would have been impossible. Additionally, being overcharged when returning the car was aggravating. If I weren't afraid of missing my flight, I would definitely have gone to find a gas station before returning the car. Choosing AVIS initially seemed like a good idea because of its reputed service and reliability, but it turned out no better than any other company, if not worse. More money spent for poor service.