CAR RENTAL REVIEWS ON EVERYTHING FLEET AT BRISBANE AIRPORT, BNE

Fine

Good

Friendly and patient.

One of the best hire experiences ever had. From shuttle pickup to genuinely friendly counter staff at pickup. Same friendly return service on a Sunday evening from the manager.

Platform fine. Simple and quick. Didn't use price drop

The car was very good and actually got what we booked which isn't always the case with other companies. Staff we very pleasant and helpful.

We had no issues at all and will definitely use again in the future. Could not beat the price anywhere. highly recommend them

The overall service was great. Even though we returned the car near their closing time, they were still willing to take us to the airport.

Very poor service and terrible customer experience. Firstly, they claimed to pick us up in 15 minutes, but we waited for half an hour without seeing any car. Later, they either didn’t answer the phone or replied perfunctorily. Eventually, we had to contact them through the platform. Their explanation was that pick-up points are different for domestic and international arrivals—they were waiting at a different location (but they never bothered to notify us). After an hour and a half, we finally got to the pick-up spot, and the staff had a sour attitude, merely saying that it wasn’t their problem, without even offering a single apology. Honestly, this was the most arrogant and unprofessional car rental company I've ever encountered, whether domestically or internationally!

Satisfied, no extra charges

Very satisfied.

The service was excellent, but the efficiency was average and the process was relatively slow.

Satisfied.

Very satisfied.

Very friendly and efficient.

Very satisfied.

Initially, we planned to pick up and return the car at the airport. However, since we stayed in the city first, we noticed that the pickup instructions indicated the car should be collected near the airport. So, we took a taxi directly to the rental office. We later learned that if you pick up the car at the rental office, you also need to return it to the same office and cannot pick up at the office and return at the airport. Overall, it was fine. The condition of the car and the convenience of the process were both quite good. Make sure to evaluate the return time in advance. If you need to extend the rental period, it's best to call the office a day ahead for confirmation.

Absolutely fantastic, and great value for money!

The service was warm, thorough, and attentive.