CAR RENTAL REVIEWS ON RENTSMART24 IN ROME

awesome service very professional and the whole process was very smooth international license was required thiugh

they never disappoint

Waiting longer at checkin. No agent. Drop off quick. No chains in car during winter.

Great customer service. I had multiple follow up questions and the online responses were very quick.

Just to be safe, bought 59 Euro insurance at their store. Returning the car was extremely smooth.

Not bad, the follow-up speed is quite fast.

Very satisfied

Overall service is acceptable.

AVOID! my family and I arrived 1 hour earlier, and we informed RentSmart24 before. When we arrived to the shuttle pick up location, every time the shuttle driver told us to wait for the next shuttle. We called RentSmart24 few times, and they said that a shuttle will pick us in a few minutes. That whole thing took more than 1 hour! When we arrived it was late, after our expected car pick up time, there was one family before us, and since there is only one person in the reception, we were waiting another 30 minutes. Finally, getting the car! But wait, we booked 2 seats for 2 years old children so they took us to a kind of garage with 8 seats that none of them is good for this age, either 6 years+ or 1 year-. It was almost 12 am, we had to choose 2 seats and risking our kids! Thinking we were finished this whole nightmare, the reception guy don’t know how to install the seats, we need to do it by ourselves! Awful experience, the worst I’ve ever had with a car renting