Nice clean, well maintained car, very easy pick up. The out of hours service was a bit confusing, but everything else was excellent. The pick up location is right next to the Sunshine Coast highway entrance, which made life very easy for us.
We expected a Toyota Corolla but got a very basic Hyundai Accent, no cruise control and very poor acceleration, the car we received had a lot of superficial damage and there was a hint smell of smoke in the vehicle.
“Average car rental company. Was unimpressed with overcharging me at first. Vehicle condition wasn't”
About BARGAIN:7.0/10
They charged me double at first and had to dispute it with the help of the team at easyrentcars. Lots of minor damages to the vehicle with the key my biggest complaint. Was held up by tape and fell apart midway through our trip, which luckily I could fix because I am a mechanic.
About QEEQ:10.0/10
Booking process was easy. Customer service after I complained that Bargain overcharged me was superb. Quick and got my complaints sorted.
“Went for the cheap option and received the cheap option”
About BARGAIN:6.3/10
No option to upgrade, which wasn't an issue
Remote for car had flat battery so had to manually unlock the vehicle whenever needed
Pickup shuttle smelled musty almost like urine
As we were walking in there was a heated argument between a customer about damage they swore was already on the vehicle, massive push for insurance that turned a good deal into a much more expensive endeavor(more expensive than the car) as we were told people do get charged 4500 even when not at fault and dont get it back for 6+ months due to insurance issues
then the car had an ant infestation and my partner was bitten multiple times
Bargain Car Rentals were excellent. The staff were helpful and efficient. The pick up/drop off to and from the airport was smooth and prompt. The price was competitive and I have no hesitation in recommending this company. I will hire a car again from them.
About QEEQ:10.0/10
Using Easyrentcars was easy and efficient. Definitely no problems with using this company.
We would have had much difficulty dropout of the car if we hadn’t overheard another customer stating the address was unable to be found on iPhone maps.
The car was excellent- almost brand new. The staff were very helpful. Slight problem at drop off as the GPS/Google Maps could not locate the turn off to the rental office as it was under an overpass. Problem solved by Easy Rent staff who were very helpful on the phone
About QEEQ:10.0/10
Excellent service. Easy to book. We had a problem finding the rental office for the drop off and the customer service staff member on the phone was excellent. She took the time to help guide us to the office.
The staff at the counter on pick up were lovely and so helpful. We had trouble working the GPS so they came out and tried a new cord but we still couldn't get it to go so they came out again and showed us a few things on it to make it easier.
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