“This was the first time for me to rent a car in Europe. My experience was beyound my expectation.”
About AVANTCAR:9.3/10
The car satisfied my expectation.
The time spent on pick-up was longer than my expectation due to a long line up.
But the staff on the counter was very helpful. He helped us for dropping the car in Downtown instead of Airport.
A Very Unpleasant Car Rental Experience
Picking up the car was fine, but the problem occurred when returning it. The female staff checking the car barely looked at it and immediately pointed out a damage spot about 5cm under the left front door. This area was not noted as having any scratches when we picked up the car, so the rental company insisted we caused the damage.
We are sure there was no collision. Honestly, during the pickup, the rental staff barely reviewed the car with us, and we were quite thorough ourselves. However, none of us thought to check such a small area. Unfortunately, that's where the issue appeared.
We couldn't argue our case. To avoid delaying our journey, we had to accept it. But the fine they imposed was outrageous. They didn’t explain everything at once; first, they said the repair fee was 1,820 Croatian Kuna (HRK, with 1 HRK = 1.067 RMB). Later, they added tax, then a repair handling fee. In total, they charged us 3,045 HRK, around 3,250 RMB. Such a tiny spot cost us a significant amount. This company is truly a rip-off. (See pictures below)
The process of picking up and returning the car was very convenient. However, I was disappointed that I didn't get the model I reserved, and the counter staff didn't inform me about this.
It wasn't clear whether the issue was with the rental company's credit card authorization policy or an error in the rental website's information. The rental company's requirement was a $3800 deposit, significantly higher than the $500-$3000 range stated on the website. My bank's limit was only $3400, and despite contacting the rental company and customer service, the issue remained unresolved for four hours. Eventually, I had to purchase an additional insurance policy directly from the rental company on top of the full coverage I already bought from the website. Although they promised to address the situation with the rental company's headquarters, I have received no follow-up for over two weeks despite multiple calls and online requests. This experience has shown me what it means to be irresponsible and untrustworthy.
We were a bit disappointed about the rental of a booster for our child- we didn’t get our suitcase with our booster in it so we had no choice but to rent one for 60 euros. We received our suitcase a day later and tried to return the booster and get a partial refund but they didn’t agree.
Initially, we were not given the same class of vehicle as booked. The car we received had severely damaged tires, making it very dangerous to drive on the highway. We reluctantly exchanged it for a BMW 2 Series, but it had many scratches.
The rental was fine, nice car but they don’t communicate with you where to pick up or drop off. The front desk just says “when you leave the airport turn left and another left” it led to an empty lot, nothing about going across the lot, look for our sign... so multiple people were outside trying to figure this out. When doing back in, same instructions when asked if he or someone could guide us... he said it’s “across the lot” basically, not worth rebooking with them.
The staff were rude and unhelpful. They tried to make extra charges to supply a car in the same class as we booked.
One of the staff swore at my daughter because she refused to pay extra to have a suitable car, as booked, supplied to us without almost another €500 being paid for "Necessary Extras".
Avantcar act like gangsters extorting money from vulnerable people.
Avoid at all cost they are NOT a reputable company as the reviews on Trustpilot confirm.
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