“This was the first time for me to rent a car in Europe. My experience was beyound my expectation.”
About AVANTCAR:9.3/10
The car satisfied my expectation.
The time spent on pick-up was longer than my expectation due to a long line up.
But the staff on the counter was very helpful. He helped us for dropping the car in Downtown instead of Airport.
It wasn't clear whether the issue was with the rental company's credit card authorization policy or an error in the rental website's information. The rental company's requirement was a $3800 deposit, significantly higher than the $500-$3000 range stated on the website. My bank's limit was only $3400, and despite contacting the rental company and customer service, the issue remained unresolved for four hours. Eventually, I had to purchase an additional insurance policy directly from the rental company on top of the full coverage I already bought from the website. Although they promised to address the situation with the rental company's headquarters, I have received no follow-up for over two weeks despite multiple calls and online requests. This experience has shown me what it means to be irresponsible and untrustworthy.
My flight delay caused a late fee of 45 euros. They informed me that it was company policy and suggested I seek compensation from the airline. Aside from the 45-euro late fee due to the flight delay, everything else was fine.
Initially, we were not given the same class of vehicle as booked. The car we received had severely damaged tires, making it very dangerous to drive on the highway. We reluctantly exchanged it for a BMW 2 Series, but it had many scratches.
The service was average. However, if you don't purchase their insurance, they become exceptionally strict and nitpicky. It feels like they are waiting to pin minor damages on someone. If you don't buy insurance from the rental company, make sure to take photos of the entire car to avoid any trouble later.
“Decent but beware of hidden border crossing fees”
About AVANTCAR:8.0/10
The car was great but staff wasn't friendly on day of visit. They also charge an absurdly high cost if you want to cross the border and it's not advertised that they do, it's like a hidden fee. If using within the country, it's fine to rent from without any problems.
The rental was fine, nice car but they don’t communicate with you where to pick up or drop off. The front desk just says “when you leave the airport turn left and another left” it led to an empty lot, nothing about going across the lot, look for our sign... so multiple people were outside trying to figure this out. When doing back in, same instructions when asked if he or someone could guide us... he said it’s “across the lot” basically, not worth rebooking with them.
The staff were rude and unhelpful. They tried to make extra charges to supply a car in the same class as we booked.
One of the staff swore at my daughter because she refused to pay extra to have a suitable car, as booked, supplied to us without almost another €500 being paid for "Necessary Extras".
Avantcar act like gangsters extorting money from vulnerable people.
Avoid at all cost they are NOT a reputable company as the reviews on Trustpilot confirm.
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