They charged an additional 440 pesos for insurance without providing a receipt upon return. I'm still negotiating with the rental company for a refund.
Very bad service with forced extra charges! I already purchased full insurance from ZuzuCar, but upon arriving at the store, I was informed that I needed to pay an additional fee of over $90. Being abroad, I had no choice but to pay. After more than a month of complaints upon returning home, I was finally told by the car rental company that there is a small note at the bottom of the final payment page about extra charges from the store. It certainly wasn't there when I booked the car months ago. Now the platform has added a tiny note to avoid responsibility! Extremely frustrating! (I contacted ZuzuCar by phone at the store about this issue, and they said after some back-and-forth that they didn't know about this rule either and advised me to pay and verify upon returning to the country. They also mentioned that the full payment had not been transferred to the store yet, and I could appeal it after returning home.)
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Victoria Hoyle
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