La chica que nos atendio para recoger y entregar el coche fue la misma y la verdad fue extremadamente amable, incluso apoyandonos a llegar a la estación camionera.
Mi unica observación sería con el número en donde se reportan los siniestros (se nos poncho una llanta), ya que creo que tienen alguna falla con su conmutador ya que a la persona que me atendio le entro mi llamada mientras estaba el ya en una llamada.
“Rental was ok, only the people at the counter should had let me know that it was another vehicle.”
About Hertz:7.0/10
Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva.
It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips.
Also insurance cost higher...
The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.
About QEEQ:8.0/10
Did not used nor knew about Price Drop Protector... I will try the app next time.
reservation was ok.
Auto ya un poco viejo , las condiciones era que estaba sucio por dentro y por fuera , es decir no lo entregaron limpio creo que solo lo limpiaron como pudieron
They don't have a telephone number to reach the counter at the airport and people who answers the phone from the general number are not well informed about the schedules and process, they couldn't even find my reservation.
Auto normal, costo arriba de lo esperado, me entregaron el auto con 3/4 de gasolina pero al retorno muy amables me hicieron ajuste, la atención de la Srita Karina Muñoz de primer nivel mi reconocimiento para ella.
About QEEQ:8.0/10
Buen proceso de atención, seguimiento a la reserva
“QEEQ are good but don’t hire in
Mexico with hertz.”
About Hertz:4.0/10
Crooks. Try and overcharge you at the start with fake fees then took 400 USD of my account and refuse to engage or return. Do NOT hire a car in Mexico.
The staff at the rental office was excellent, noting all the issues with the vehicle. When I rented the car, the fuel tank wasn't full. I wonder if I will get a refund for the fuel I left when I return the car with a full tank?
The exchange rate used by the rental company is very unfavorable, and the service attitude is poor. I suggest using the prepayment option to avoid arguments at the store.
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