EUROPCAR CAR RENTAL REVIEWS IN MEXICO

Al llegar por el auto se me hizo saber que para Europcar el seguro que había contratado por AXA no era valido y que solo tenia responsabilidad civil para terceros. Que si me lo queria llevar deberia dejar un depsoito de 14,000 USD o su equivalente en moneda nacional o contratar un seguro con Europcar de 1,207 pesos por los 2 días. Por tal razon me vi obligado a pagar este segurio adicional a pesar que con QEEQ habia pagado mi seguro.

La experiencia con QEEQ siempre ha sido satisfactoria pero no hay comunicación entre cliente, aseguradora y QEEQ, ya que esto que me paso que me solicitan dejar un desposito de 14,000 USD o pagar un seguro cuando ya lo había contratado NO DEBERIA DE SER. Por lo que pido la devolución de esta cantidad porque al final pague DOBLE SEGURO. Adicional se me habia hecho saber que tenia un bono por 30 USD en mi proxima reserva y cuando hice este reserva esta posibilidad de uso no me fue posible aplicarla. Espero devolución del este pago doble de seguro.

I chose an international chain with a counter right outside the airport. The staff guided us to a shuttle that took us directly to the nearby rental office. We queued up using a computer system. Although I booked a Toyota, they gave me a Dodge. They accepted domestic credit cards. It was a bit crowded so the wait was long, but everything went smoothly in the end.

All persons are very kind and helpful

You offer excellent prices and service. Thank you

Me entregaron un coche que no tenía un motor potente

Alles sehr ok

Attentive and enthusiastic service

The staff were friendly and provided excellent service. However, the pickup process was slow and took a long time, approximately 40 minutes.

Todo bien

El seguro que incluyen es uno básico y tuve que pagar uno que de verdad me absolviera de cualquier accidente que pudiese pasar.

The car broke down midway, but the after-sales service was very prompt.

Es una locura el costo del seguro por parte de EUROCAR, te engañan con el bajo costo de la renta del carro y ganan en el seguro lo que quieren, es un abuso.....

Es una locura el costo del seguro por parte de EUROCAR, te engañan con el bajo costo de la renta del carro y ganan en el seguro lo que quieren, es un abuso.....

Pretty good

Es fraude esta página de rentas ,, pague por adelantado la renta del auto y el seguro , y cuando llegue a recoger el auto , me lo negaron y me dijeron que tenía que volver a pagar todo, Tanto reserva del auto como el seguro .. Me dijeron que los pagos que se hacen por internet son mentira y que siempre es lo mismo aquí en Mexico .. Pésima experiencia la que me lleve .. con EUROPCAR y la página de QEEQ.COM

Car was super basic, USB port broken, came w 1/2 tank of gas aand was scratched and dented all over. It ran fine and got us A to B without any issues. Mandatory (allegededly) EXTRA insurance cost more than 2.5x the rental price agreed by QEEQ

Platform is fine, research into ACTUAL price is needed.

The initial car provided wasn't great, but when issues occurred during the trip, the after-sales service was excellent and the replacement car was good.

Satisfied

The rental company picked us up at the airport exit, and their store is just a few hundred meters away from the airport.

Couldn't find the store as directed, didn't get the car

The staff aggressively recommended a policy costing over $50 per day. Very unpleasant!

Extremely satisfied, Miss Vanessa from customer service was professional, enthusiastic, and quick. There was no extra upselling. She was the best customer service representative of our entire South American trip, much better than the car rental company at Cancun Airport. Thank you again.

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.