AVEC CAR RENTALS CAR RENTAL REVIEWS

The vehicle model did not match at all, so I canceled the reservation.

The car model did not match at all

The staff member at Izmir airport was excellent! he dealt with my booking very quickly, upgraded my car, and gave my son a colouring book and pencils. It was the quickest car hire transaction I have experienced. The return process was very quick and I received an email about my deposit return before I arrived home. Very nice company to deal with.

Excellent website and the best prices I could find.

After returning the car in Antalya, they even asked where we were going next, bought tickets for us, and dropped us off at the station. Very thoughtful.

There was no Chinese service when picking up the car. I booked a Polo, but got a local model instead.

The service during pick-up was acceptable, but the return experience was very poor. We returned the car at Izmir Airport, our last stop, and had a flight to Istanbul the next day. Since our hotel was right next to the airport, we decided to drop off all our luggage at the hotel before returning the car. After returning it, we asked if they could drop us back at the hotel, which was the Hilton nearby. Initially, the person said he didn’t know where the Hilton was, then after a phone call in Turkish, he pretended not to understand English anymore. This made me very angry because his English had been fine previously. Luckily, we had already dropped off our luggage; otherwise, we would have had a huge problem. The experience was awful.

The car pickup location is inside the airport itself, and the staff's service attitude was excellent. Returning the car was also very simple. Since the phone card we bought couldn't make calls, we went directly to the company to return the car. After inspecting the car, the staff even gave us a ride to the airport. Ten points!

Avec is one of the great company, cars come with full insurance

It was a terrible experience. The car broke down when we arrived to pick it up, and it took a long time to get a replacement. We ended up with a car meant for 5 people, but squeezed in 6. I had to handle all the communication with the rental company myself. They said they gave me a discount of over 100 yuan, but I was in a rush and didn't press the issue.