SAMURAI CAR RENTAL REVIEWS

The rented car does fulfill my requirement and meet my expectation, staff are nice and helpful. I will use samurai again in the future. The only thing you need is to prepare a sim card for calling locally for the samurai staff pick up.

It's a easy use platform, although the price drop protector did not work since the rental price goes up after my booking, it's a good mechanism and will try to see whether it works in the next time.

Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.

Service by Samurai was above expectation.

Price protection did not really work.

Waited quite a bit for the shuttle bus to pick us up to the car rental location. There wasn't a sign so we were quite worried we weren't at the right place. Had to hop on all the buses to ask if we were suppose to be on that specific bus. Other than that, the car was great and the people were very nice.

They are excellent!

We had a great experience with the vendor and I recommend them.

No issues at all

They were good except they forgot to provide us with the free Japan highway ECT card for tolls

Easy to use

i have been travel many times to japan and car rental in the last 10 years, this is consider the worst experience regarding the car rental, i understand i pay the cheapest car for the duration of the trip and i didn't expect too much re what i paid for. the car was absolution not qualify , it is dirty, no phone number function in English page of the GPS, car was noisy in the back of the car., however the man who pick me up from the airport is good, polite and helpful, other than that, nothing good .

the free shuttle bus provided by the new chitose airport does take a while to travel to Samurai shop as its last stop in the car park, will be good if Samurai can be more explicit on describing when to get off the shuttle bus, as the driver doesn't really understand English

good job guys, rental price is unbeatable with the same quality of rental cars

Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.

Book early with Eastrentcars.com. i saved alot of money this time.

Staff was helpful. Didn't take long for the whole pick up process. Free GPS, ETC rental and even a tank of gas! Excellent value for money!

Large amount of car choices. Booking process was smooth. It's be even better if e-voucher could be accepted instead of printing the hard copy.

Excellent

Excellent

The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.

Atencion excelente y un trato muy bueno y amable

Muy recomendable

Very good

Very good

We booked with the free tank promotion...very valueable and please note that the shuttle bus to the pick-up station has been changed to bus no.98.

They take action very fast.

Car and staff were good and friendly. Good thing i booked and got a 4wd prius as i believe that is super helpful to drive in snow (without ice chain on wheels). Car infotaiment wasnt friendly. Ended up without music most of the time and only occasional radio every now amd then in the city

Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.

I have an early flight and had to return my car before 830am. I had wished there is a key box to safeguard the key. I placed the key in the car instead. Love the staff and their services. I would use them again!