Firstly, it's very difficult to find the pickup location on the 1st floor, and the drop-off is on the 10th floor. Moreover, the promised 30-60 days deposit refund took much longer. I had to contact the rental car customer service to get it back, and I was told it would take 7-14 days after 10 days of continuous follow-up. Ultimately, it seems the deposit refund might take up to 90 days. This car rental company is completely unreliable. Terrible service. As of now, I still haven't received the deposit back since I returned the car on August 14th.
The car is the cheapest one I could find. The condition is not 5 stars but very well for +/- 100km journey. The aircond condition is very good. I suppose the car is less than 4 years, looking at reg number. Paradise already prepared parkg spot for drop off. Very easy
Besides renting cars in China, this was my first time renting a car abroad. When I arrived at the store to pick up the car, the rental company informed me that the original seven-seater was broken, and they had no car available for me. They were trying to find a replacement for me. At that moment, it felt like the end of the world. My parents, wife, and children were standing next to me, adding immense pressure. I wondered why they didn’t start looking for a car earlier. Why wait until I arrived at the store with my passport to begin searching? After half an hour, they found a seven-seater with noticeable front bumper damage and significant wear and tear. The worst part was the air conditioning was broken. Can you survive in Malaysia without air conditioning? Of course, I couldn't accept that. Another 45 minutes later, they found a five-seater. With no other choices, I had to accept it. The price difference is still being processed by Zuzuche. The outcome is yet unknown... However, I must commend the local rental store staff for their continuously excellent attitude and their efforts to assist me. Additionally, the Zuzuche WeChat contact has been helpful and supportive. Although the incident was unfortunate, I am grateful for their assistance. Thank you!
The service attitude was acceptable, but the car was quite old. The car broke down midway due to a faulty motor battery, and we had to find a nearby repair shop ourselves. The company thought the repair shop's battery was too expensive. After several negotiations, the issue was resolved (we paid for the battery upfront, and the company reimbursed us when we returned the car).
The car shown in the platform is Audi A1 or similar but I was given a Honda City.
There is no way Honda City is similar to Audi A1. I did asked Paradise, they say they do not have Audi in the car listing and certainly will not put that in platform.
I do not know which side has problem. The apps or the car rental company.
“The staff is friendly and the car condition can be better.”
About PARADISE:9.0/10
The vehicle need proper service and checking to make sure it under good condition before rent out as good condition vehicle is more secure for the user.
The car was in poor condition, with over a hundred thousand kilometers on it and no ABS. It's been almost four months and the deposit still hasn't been refunded.
Considering the issues with vehicle inspection and voice guidance, I arrived early at the pick-up store, but it was closed. I reported this to the rental car service, and they said they would contact the car rental company and get back to me. Eventually, they said they couldn’t reach the company and asked me to wait nearby. I waited until around 3:50 PM (pickup was scheduled for 4 PM), but no one showed up. It was too hot, and my child couldn’t wait any longer, so we returned to the hotel, which was fortunately nearby. At the hotel, the rental car service contacted me again, insisting I go back to the store to avoid missing the opening time. I found it odd since they should be prepared in advance for my booking. After settling my child, I returned to the store, and this time it was open. However, I was told there were no cars available and I had to wait until 6 PM. They also showed me records of attempts to contact my domestic phone number, which was puzzling since I was in Malaysia. Suddenly, a car became available, so I signed the paperwork and went for the vehicle inspection. The staff only checked the exterior, noted some damage points, recorded the mileage and fuel level, and left while I was taking photos and videos. I had to figure out how to open the trunk and refuel by calling them later. By the time I left, it was already past 5 PM, but the recorded pickup time was still 4 PM. The car's performance was also poor; the steering was shaky. When returning the car, they mentioned it was dirty inside. I suspected they might charge me a cleaning fee, but I explained that the sand in the car wasn’t from me as I hadn’t been to the beach. They accepted my explanation, and the return was processed normally.
I was given the oldest car I've ever rented, with nearly 200,000 kilometers. Half an hour before returning it, I received a call, and at the airport, police stopped and inspected only this car. They accused me of dangerous driving and demanded a bribe to let me go. This severely impacted my impression of Kuala Lumpur!
“Renting platform QEEQ is good, but the actual car agent Paradise could have done much better.”
About PARADISE:6.0/10
Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.
The staff were off duty and demanded 100 RM from me before they would come to let me pick up the car. They told me they would come within an hour, but I ended up waiting from 10 PM to 1:30 AM. I called many times, and each time they said it would take only a few minutes.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Vanessa Lew
-
-
-
-
View more >Nadot Gadot
-
-
-
-
View more >Lou Zangwill
-
-
-
-
View more >C.Hii
-
-
-
-
View more >Eric Habakkuk
-
-
-
-
View more >MKOH
-
-
-
-
View more >D.Kundu
-
-
-
-
View more >D.Kundu
-
-
-
-
View more >Mike
-
-
-
-
View more >Nicholas Yule
-
-
-
-
View more >Alvis Bert
-
-
-
-
View more >Stacey
-
-
-
-
View more >C.Choo
-
-
-
-
View more >Xavier Wright
-
-
-
-
View more >Bess Ralph
-
-
-
-
View more >Bradley Commons
-
-
-
-
View more >L.Lean Pong
-
-
-
-
View more >AC
-
-
-
-
View more >Nicholas Yule
-
-
-
-
View more >Winni Law
-
-
-
-
View more >Car hire Brands Ranked In Kuala Lumpur
Pay for Car Rentals with Crypto