ASAP CAR RENTAL REVIEWS

I’m not sure if the experience is somehow related to my flight was delayed for more than 3 hours, I have no directions from the staff for the suggested gas station before I return the car. And there is no suggested route to drive to the drop off which is different from the experience that I rent can in Japan. I could not drive to the drop off location. Luckily, I drove to the same floor but on the other lane, the staff allow me to leave it to them. Thanks for the staff. Would suggest to provide the diving route of the drop off location on a paper with suggested gas station.

Did not take pictures due to rain. They insisted the scratches were new when returning the car.

No Chinese language options, no charging port, and no phone mount. These small things caused significant inconvenience. During one trip, my phone battery was low, and I had to urgently return to the hotel. There was no information about gas stations, so I returned the car without a full tank and was charged extra for fuel.

No service. Sticking to principles just to frustrate customers!

Counter staffs are nice. Staffs at pick up&drop off point work like they are in big hurry. I have no idea why? I got ticked off a bit.

very good

car is brand new.clean and they already put petrol in the car.awesome.

drop-off process should be faster.

It would be great if there were Chinese service.

The car seats were dirty

The car rental and inspection staff had a bad attitude.

Credit card issue, the company clearly promised a refund, but the rental company kept finding excuses not to refund.

Good staff

The rental company's service was excellent and there were no major issues. The main problem arose when the car was damaged during the rental period. Even though I had purchased theft and damage insurance, I was informed that, aside from the insurance cost, I also had to pay 5350 baht in compensation. They said it was within the insurance deductible. I don't understand why I bought insurance if I still have to pay this amount.

No need to queue

Very nice service and nice car

Price is reasonable

All good as expected

good price & easy booking

Great staff, but process for collection was a little slow. Information on drop-off was left out until I asked. Was informed I could use LINE to contact staff when we arrived at drop off point, but nobody picks up the call. Had to make a normal call.

It would be best if there was someone who could speak Chinese. The staff's English wasn't very good, it was like talking to a chicken and a duck. We ended up using a translator to communicate.

Quite good.