1. The car rental process was simple: arrive, fill out paperwork, and you're done. However, it took over an hour to actually get the car. When returning the car, they didn't consider this delay and charged an extra hour. 2. The car broke down after pickup, which disrupted our travel plans and wasted time. The rental company refused any compensation, claiming there was no real loss, which is completely unreasonable.
Expect delays with Sunday morning pickups - apparently Alamo in Spain does a computer system reboot then so counter staff have to resort to semi-manual procedures.
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Antonio Lancelot
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